Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our website. This includes:

• Contact form submissions: name, phone number, email address, and the details of your towing or roadside request.
• Direct communications: information you provide when you call or email us.
• Usage data: pages visited, time spent on the site, browser type, and device type. This data is collected automatically through cookies and analytics tools and does not identify you personally.

We do not collect payment card information through this website.

2. How We Use the Information

We use the information we collect for the following purposes:

• To respond to your towing or roadside service inquiries.
• To schedule estimates and coordinate service.
• To improve the performance and content of our website based on aggregated usage data.
• To communicate with you about your request, including follow-up after service.
• To comply with legal obligations and protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Analytics

Our website uses cookies - small text files stored in your browser - to understand how visitors use the site. We may use third-party analytics tools such as Google Analytics to collect aggregated data about traffic patterns and page performance. This data does not include information that directly identifies you.

You can disable cookies in your browser settings. Doing so may affect some features of the site.

4. Third-Party Services

Our contact form is provided by a third-party service. When you submit a form, your data is processed by that third-party provider in addition to being sent to us. We use only reputable providers and do not authorize them to use your data for their own marketing. Our website may also embed a Google Maps iframe for location display. Google may collect usage data in connection with that embed, subject to Google's Privacy Policy.

5. Data Retention

We retain contact form submissions and service inquiry records for as long as reasonably necessary to fulfill the purpose for which they were collected, to resolve disputes, and to comply with legal obligations. Aggregated analytics data is retained according to the terms of the analytics provider we use.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to certain legal limitations.
• Opt out of any marketing communications from us.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 9.

7. Data Security

We take reasonable measures to protect information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, contact us and we will remove it.

9. Contact for Privacy Concerns

If you have questions about this policy or want to exercise your data rights, contact us at:

Fairfield Heavy Duty Towing

735 Texas St, Fairfield, CA 94533

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the website after any update constitutes acceptance of the revised policy.